Website Terms & Conditions
CV. Nina Bali Villas
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Indonesian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
If you wish to review, adjust or cancel your reservation, please send us an email (contact form on the web site) with your request and we will do our best to meet your needs.
What is included in the rate is displayed on the web site (under inclusions) and/or in the confirmation email/voucher. When breakfast is included it will be displayed in the inclusions. Insurance of any kind is never included in the rates. The standard hotel/villa room reservations are for single or double occupancy, extra beds will incur extra charges including breakfast (check description page for prices). The property may refuse to accept extra persons if not informed in advance. Optional facility fees and personal consumptions are never included such as, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc..
CV. Nina Bali Villas nor their directors, partners, employees or contractors will not be held responsible for any loss in any circumstance.
CV Nina Bali Villas shall not be liable to the client or to any other occupier or guest on the property for any injury, sickness, loss, damage, additional expense or inconvenience caused and will not accept responsibility for any loss or damage to personal belongings, car and its contents to any member of the party during the holiday.
Credit Card payments are process via our online secure merchant facility managed by DOKU or Stripe.
To find an accommodation, to select a check-in and a check-out date; To select, when needed and/or available, additional services; To check the reservation details, the total price including taxes and the applicable properties policies and sales conditions related to the selected rate; To inform the Guest details; To read, understand and accept the Terms and Conditions of Online Sale; To confirm the reservation; To Guarantee the reservation; To pay for the reservation.
Using guest online credit card facility agreed with all policies applicable to ninabalivillas.com (Managed by CV Nina Bali Villas) relating to your Internet resources. All of the information provided in the form of credit card payment facility will be handled in accordance with this privacy statement. Terms and Conditions for online credit card payments are subject to change at any time. Each transaction must be subject to the specific terms and conditions in place at the time of the transaction.
Privacy Policy This Privacy Policy governs the manner in which ninabalivillas.com (managed by CV Nina Bali Villas) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ninabalivillas.com website (“Site”). This privacy policy applies to the Site and all products and services offered by ninabalivillas.com (managed by CV Nina Bali Villas). Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information www.ninabalivillas.com collects and uses Users personal information for the following purposes: To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Changes to this privacy policy www.ninabalivillas.com has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and these HYPERLINK terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
OPERATING HOURS Monday – Friday 9am – 5pm local time Denpasar, Indonesia.
Check the cancellation policy for the accommodation that has been published on the website to see if they will allow you to cancel your reservation . You will also find it printed on your booking confirmation email.
Contact our Customer Service Centre via email on [email protected] to have canceled the reservation and please have your Booking Confirmation Number ready. We will send you an email to confirm the cancellation. Remember that you can contact us Monday – Friday 9:00am to 5:00pm. An after hours contact is available on your booking voucher.
Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Indonesian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than the property managers or owners and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.Booking conditions
By making a reservation on our web site, you accept and agree to the relevant booking conditions, including cancellation and no-show policies applicable to that booking. The general cancellation and no-show policy of each hotel/villa is made available on the web site at the property description page and voucher. Please read the booking conditions on the property description page carefully prior to making your reservation or contact us with any questions. Check-in Check-out times are different for each property and can be seen on the property description page. If you fail to check-in on time on the day of your reservation and do not alert us the remaining portion of your reservation may be cancelled and a request for a refund may not be given. Regardless of the property cancellation policy, ninabalivillas.com has their own cancellation fee, this will be indicated on the property description page and booking voucher. Please carefully check the property details thoroughly for any such conditions prior to making your reservation.If you wish to review, adjust or cancel your reservation, please send us an email (contact form on the web site) with your request and we will do our best to meet your needs.
Additional Charges by Hotels/Villas
Please note that all prices on the web site are for your hotel/villa room reservation only and are for the requested stay dates and number of people indicated, unless indicated otherwise. ninabalivillas.com displays the rates exclusive of tax and service charges and per night on the web site. The additional tax and service charges will be shown during the booking procedure. You will see the total inclusive price prior to confirming your booking on the checkout page. You can cancel the booking at any time prior to the final confirmation screen.What is included in the rate is displayed on the web site (under inclusions) and/or in the confirmation email/voucher. When breakfast is included it will be displayed in the inclusions. Insurance of any kind is never included in the rates. The standard hotel/villa room reservations are for single or double occupancy, extra beds will incur extra charges including breakfast (check description page for prices). The property may refuse to accept extra persons if not informed in advance. Optional facility fees and personal consumptions are never included such as, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc..
Insurance
Check your health & travel insurance before coming to make sure you are covered. We strongly recommend that you take out a comprehensive insurance policy to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies.CV. Nina Bali Villas nor their directors, partners, employees or contractors will not be held responsible for any loss in any circumstance.
Damage and Losses
Clients are responsible for leaving the property and its contents in good order and in a clean condition. The client is to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if clients or any member of the client’s party causes excessive damage or nuisance or engages in any unlawful activity.CV Nina Bali Villas shall not be liable to the client or to any other occupier or guest on the property for any injury, sickness, loss, damage, additional expense or inconvenience caused and will not accept responsibility for any loss or damage to personal belongings, car and its contents to any member of the party during the holiday.
Liability
Whilst the agency makes every effort to ensure that brochure descriptions are accurate and that properties meet its required standards, the Agency cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control. Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner’s negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.Complaints
If the hirer considers that he/she has cause for complaint concerning a property, the matter should first be taken up with the owner or villa manager. If satisfaction cannot be obtained, the client should then report the matter at once to our office. In such cases, if the agency considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalise. No liability shall arise beyond the refund of the monies paid. The Agency will not entertain claims lodged by a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.Payment
PayPal, Visa & MasterCard Credit/Debit Cards or Bank Transfer are all acceptable methods of payment. Our Terms are payment in full unless otherwise agreed prior to making a booking and as specified for the particular accommodation.Credit Card payments are process via our online secure merchant facility managed by DOKU or Stripe.
Reservation policy
The Guest shall respect the below process:To find an accommodation, to select a check-in and a check-out date; To select, when needed and/or available, additional services; To check the reservation details, the total price including taxes and the applicable properties policies and sales conditions related to the selected rate; To inform the Guest details; To read, understand and accept the Terms and Conditions of Online Sale; To confirm the reservation; To Guarantee the reservation; To pay for the reservation.
ONLINE RESERVATION PROCESS
Go to the website of https://www.ninabalivillas.com Select the type of property , check -in date , check out date and number of rooms according to the desired on the ” Book Online ” then click ” Check Availability”. Select the button ” Book ” to choose a room that will be ordered. Select the desired payment systems : PayPal, Bank Transfer, Credit Card, or ClickPay BNI ATM Bersama (any ATM). If you select a payment system through the transfer, then the Reservation Detail page will appear . Information that needs to be completed on this page are : customer name, address, electronic mail ( e – mail ) the buyer and residential address. On that page , also contains information about the terms and conditions applicable too bookings with Transfer payment system If you are finished completing the form on the page and click the ” I accept this term Policy”. If there is other information to be added to the attention of the The accommodation provider , can be placed on an empty column ” additional comment”. Then click the ” process payment “. Once again be verified payment process will be continued or not . Click the ” ok ” and then there will be confirmation that the reservation process transfer payment system has been completed and successfully done. Confirmation of reservation and payment system chosen will be sent by electronic mail ( e – mail ) to the email address listed in the Guest personal data within a maximum of 1 ( one ) day or 24 hours after the reservation process is completed successfully . To use the transfer payment system of choice, complete the payment transaction by transferring a total cost listed on the booking confirmation email to accounts of BNI CV. Nina Bali Villas, either through Bank BNI, BNI or BNI ATM Direct. Fax or email proof of payment to the account transfer transactions BNI CV Nina Bali Villas to the fax number or email address listed on the reservation confirmation and a payment system that is sent via electronic mail. If you choose the credit card payment system , then the Reservation Detail page will appear. Information that needs to be completed on this page are : customer name, email address, a name, and the buyer Personal Details : First name, last name, address, city, zip code, country, phone number, fax number and phone number. On that page , also contains information about the terms and conditions applicable for booking with Credit Card payment system. If you are finished completing the form on the page and click the ” I accept this term Policy”. If there is other information to be added to the attention of the accommodation provider, can be placed on an empty column ” additional comment”. Then click “continue “. Once again be verified payment process will be continued or not . Click the ” ok ” and then there will be confirmation that the process of reservation and payment by credit card has been completed and successfully done . Confirmation of reservation and payment system chosen will be sent by electronic mail ( e – mail ) to the email address listed in the Guest personal data within a maximum of 1 ( one ) day after the reservation process and completed successfully. Take the print out the reservation confirmation and payment by credit card are sent automatically via electronic mail and show it to the front desk clerk at the hotel during check -in process. When guests book and complete the ordering process, thus fully been accepted price and description of each room type or promotions are available at the site HYPERLINK “https://www.ninabalivillas.com” www.ninabalivillas.com. Guests who have completed the process of ordering and payment means accepting these general conditions as a revelation approving regulations.PAYMENT POLICY
Payment can be made via bank transfer, debit card or credit card. New reservation is considered valid after payment is received in the bank account in the name of CV. Nina Bali Villas. Save the evidence or proof of transfer payments at any time if necessary. When guests have completed the payment process, it is automatically approved guests have expressed a specified price and terms. Rooms that have been ordered and payment has been processed irrevocably ( refund). To request a refund subject to the terms & conditions set out by the accommodation provider (Owner and/or Manager) for the individual accommodation as published on the appropriate listing page of www.ninabalivillas.com please contact HYPERLINK “mailto:[email protected]” [email protected] Information to be provided by credit card users : Type of Credit Card Credit Card Number Credit Card Expiration Date 3 Digit Card Verification Number All payments using a credit card online facilities is subject to the following conditions : CV Nina Bali Villas accept Visa and MasterCard cards . When filling out a form online payment funds will be deducted from the credit card used in the rupiah currency. All Purchases made online on the website will be processed in the conversion Rupiah (IDR ) at the exchange rate published on www.ninabalivillas.com which is updated daily. All credit card transactions will be processed within a period of 1 X 24 hours. Secure Credit Card Payment : Process reservation and payment confirmed safe by the Secure Sockets Layer ( SSL ), which provides full security and SSL freedom to shopping online for every guest without worrying about the possible theft of credit card information. CV Nina Bali Villas will confirm details of payment through electronic mail ( e – mail ) within a maximum period of 1 ( one ) day after the reservation process and completed successfully. CV Nina Bali Villas, after receiving your payment details; double check availability of your chosen accommodation with the appropriate accommodation provider to ensure the property is not double booked. An e-email will be sent within 24 hours to confirm your booking. If, in the event that the accommodation has been double booked CV Nina Bali Villas will notify you within 24 hours and – Offer you an equal accommodation that is approved by you or; Offer you a refund in full or refund of should you not approve of the alternative accommodation option.Using guest online credit card facility agreed with all policies applicable to ninabalivillas.com (Managed by CV Nina Bali Villas) relating to your Internet resources. All of the information provided in the form of credit card payment facility will be handled in accordance with this privacy statement. Terms and Conditions for online credit card payments are subject to change at any time. Each transaction must be subject to the specific terms and conditions in place at the time of the transaction.
Privacy Policy This Privacy Policy governs the manner in which ninabalivillas.com (managed by CV Nina Bali Villas) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ninabalivillas.com website (“Site”). This privacy policy applies to the Site and all products and services offered by ninabalivillas.com (managed by CV Nina Bali Villas). Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information www.ninabalivillas.com collects and uses Users personal information for the following purposes: To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. Google Adsense Some of the ads may be served by Google. Google\’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at HYPERLINK “http://www.google.com/privacy_ads.html” http://www.google.com/privacy_ads.htmlChanges to this privacy policy www.ninabalivillas.com has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and these HYPERLINK terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected]PRICE POLICY
All prices on the website are denominated in USD and inclusive of all taxes. Credit Card payments are process in Indonesian Rupiah at the exchange rate as published daily on www.ninabalivillas.com.INTELLECTUAL POLICY
All elements on the website either visual or sound, including technology are protected by copyright. All of these elements are the property of The ABC Hotel is exclusively and can not be used without written permission from CV Nina Bali Villas. All information will be kept confidential by guests.APPLICABLE LAW
This provision is based on the laws in force in Indonesia. In the event of a dispute will basically be a discussion , and if no agreement will be resolved through court reporting South Jakarta District Court.OPERATING HOURS Monday – Friday 9am – 5pm local time Denpasar, Indonesia.
Cancellation Policy
Termination of Agreements and Refunds Policy Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.What if I need to cancel my booking?
We understand that sometimes circumstances change, and you may want to cancel your reservation. Each individual accommodation has their own unique Cancellation Policy. The accommodation cancellation policy is stated in the individual property reservation page. Please carefully check the appropriate cancellation policy as stated in the individual accommodation listing description before making your booking. If an unforeseeable event happens and you need to cancel your reservation, here’s what to do:Check the cancellation policy for the accommodation that has been published on the website to see if they will allow you to cancel your reservation . You will also find it printed on your booking confirmation email.
Contact our Customer Service Centre via email on [email protected] to have canceled the reservation and please have your Booking Confirmation Number ready. We will send you an email to confirm the cancellation. Remember that you can contact us Monday – Friday 9:00am to 5:00pm. An after hours contact is available on your booking voucher.
